Shipping Methods & Charges

Standard Shipping:

We use standard express delivery, free shipping to United States

How long dose delivery take?

Generally, it takes 1-7 working days. If the address is remote, it may be delayed by 1-3 working days. Due to COVID-19, there may be some delays. Please understand.

How will my delivery be shipped?

USPS, UPS, DHL, Fedex, UBI, Special line logistics and amazon functions. We will choose the carrier that we think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@jqueenjewelry.com